Refund Policy

Thank you for shopping at COTTNLAT. We want you to be completely satisfied with your purchase. In the event that you are not entirely happy with your order, we offer a transparent and fair refund policy to ensure your peace of mind.

Eligibility for Refunds

We accept refund requests under the following conditions:

a) Damaged or Defective Items: If you receive a product that is damaged, defective, or significantly different from what was described on our website, you are eligible for a refund. Please contact our customer support team within7 days (including Saturday/Sunday/Any Other holiday) of receiving the item to initiate the refund process.

b) Non-Delivery: If you have not received your order within the estimated delivery timeframe, you may request a refund. Please allow a reasonable amount of time for the delivery, considering factors such as location and shipping method.

Refund Process

To request a refund, please follow these steps:

a) Contact our customer support team: Reach out to our customer support team by contact@cottnlat.com within the specified timeframe, providing your order details and a clear explanation of the issue. Our team will guide you through the process and assist you in resolving the matter.

b) Return the item (if applicable): In some cases, we may require you to return the item in its original packaging. We will provide you with the necessary instructions and address for the return. Please note that you may be responsible for return shipping costs, unless the return is due to our error.

c) Refund processing: Once we receive the returned item or assess the refund request, we will initiate the refund process. The refund will be issued to your original payment method within 15 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

Non-Refundable Items

Certain items are not eligible for refunds, including:

a) Intimate or sanitary goods (e.g., undergarments, swimwear) due to hygiene reasons.

b) Gift cards or promotional vouchers, as they are considered final sale items.

c) Customized or personalized products that were specifically made for you.

Exchanges

If you received a damaged or defective item and would like to exchange it for the same product, please contact our customer support team within the specified timeframe. We will guide you through the exchange process and ensure that you receive a replacement in a timely manner.

Cancellations

If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible. We will do our best to accommodate your request. If the order has already been dispatched, the refund process outlined above will apply.

Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at contact@cottnlat.com. We are here to help and will address your concerns promptly.

Please note that this refund policy is applicable to purchases made directly through COTTNLAT. If you purchased our products from a third-party retailer or marketplace, their refund policy will apply.

Effective Date: 09-June-2023

COTTNLAT Team